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04.12.2018
PA training and December 3rd
CIL Sombor marked December 3rd More...
03.12.2018
December 3rd in Sabac
Starting PA service in Sabac More...
01.11.2018
2018 International Day of Persons with Disabilities – IDPD
Since 1992, the United Nations International Day of Persons with Disabilities More...
26.10.2018
Training for persons with disability
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23.10.2018
International Belgrade Book Fair
Within the 63rd International Belgrade Book Fair More...

Rights and reality: disabled people’s experiences of accessing goods and services


14 April 2010  

The report examines disabled people’s experiences of accessing goods and services, and examines the extent to which disabled people have been able to enforce their rights through the Disability Discrimination Act (DDA). The report also makes recommendations as to how the new Equality Act (which will replace the DDA) can be implemented to make sure that it works effectively for disabled people.

The report is based on a survey of more than 1000 disabled people conducted for Leonard Cheshire Disability by Ipsos MORI, as well as in-depth interviews with a number of disabled people conducted by LCD. Key messages from the report include:

  • 40% of disabled people say that they have experienced difficulties in accessing goods and service in the last year, and nearly a quarter (23%) say they have faced discrimination
  • Whilst some businesses have made real improvements, many are still not fully accessible and are actually missing out on income by not making sure that their services are available to all potential customers
  • Disabled people aren’t always aware of what their rights are (71% had either never heard of the Disability Discrimination Act, or knew little about it), and when they do challenge discrimination just 9% said that the business involved had actually made improvements to the way in which their services are delivered to disabled people
  • Just 1% of those who had experienced discrimination actually attempted to take legal action
  • Barriers to taking cases included the potential cost and time implications of taking a case and a lack of information and support
The report makes a number of key recommendations as to how the situation can be improved, including:
  • Improving awareness among disabled people of their rights through the new Equality Act
  • Making sure that there is enough legal support for people who do face discrimination
  • Making sure that businesses are aware of all the evidence that suggests that making reasonable adjustments is not only a legal requirement, it is also good for business
  • Making it easier for disabled people and businesses to improve accessibility without having to go to court by setting up an Ombudsman type service to help make judgements on cases, or developing special ‘Equality Tribunals’ to take cases.

16.04.2010

All news:

ANTI POVERTY NETWORK SERBIA
INTENSIVE EDUCATION
International Day of Persons with Disabilities, 3 December 2013
Voice for equality
A life of dignity for all: accelerating progress towards the Millennium Development Goals and advancing the United Nations development agenda beyond 2015
Sustainable support services for PWDs in Serbia
FORCED STERILISATION FINDINGS
Accessibility as a human right
Regional Balkan network of DPOs
Pravilnici
By laws
State of the World's Children
Process of adoption of the Law on Personal Assistance in Slovenia
Every child needs a teacher
Hall of Fame: Gordana Rajkov, CIL Serbia
INNOSERVIS
REGIONAL SEMINAR
Round tables
ENIL’s key definitions on Independent Living
TELE ASISTENCY
The Projected Image: A History of Disability in Film
Breaking boundaries
HUMAN RIGHTS DAY - 10 December 2012
Rio +20
Education for Personal Assistants
PLACE FOR US
Recognize how your stories influence your experience
Fair of Civil Society Organisations
PLACE FOR US
Europe 2020 Strategy
International Day of Persons with Disabilities, 3 December 2012
Seven Reasons to Attend a Job Fair
A PLACE FOR US
ZRENJANIN – CITY FOR ALL
A PLACE FOR US
Joint Committee publishes report on the implementation of the right of disabled people to independent living
The Cost of Disabilities Could Reach 77.2% of Household Income
Ministry for Labor and Social Policy: The First Fair on social protection in Serbia
Call for Submissions
The World Heritage Convention – 40 Anniversary
LAWSUIT CASES IN THE WORLD
Regional Conference on Independent Living
Enjoying the same rights
The Arts Edition
A PLACE FOR US
World Bank Projects Sluggish Growth for the South East European Economies in 2011 and 2012
International Day of PWDs
My Daughter is Leaving Home: Reflections on Living Independently
A PLACE FOR US
MIDWAT - phase II
II MODULE - QUALITY STANDARDS IN SERVICE PROVIDING
FREEDOM DRIVE
New ENIL EC member from Serbia
Center for Independent Living Serbia OSI at the Serbia-EU Forum
FREEDOM DRIVE 2011
DPI Europe
STUDY VISIT TO SLOVENIA
Step by step to the project
International Day of Persons with Disabilities, 3 December 2011
The right for work for PWDs
Development of Nis municipalities
A Place for Us
"The steps on the path of development" project
DISABLED TO KEEP FIGHTING FOR BETTER EU AIR SERVICES
Capacity building of CSOs for social services
Study visit to Budapest
CIL Serbia celebrated 15 years of work
Second seminar in Mataruska banja
Disability Convention Receives 100th Ratification
ROUND TABLE
Workers With Disabilities: An Untapped Resource
PRO LIBRIS
A PLACE FOR US
Law for social protection
TRIBUNE “EDUCATION FOR ALL”
PLACE FOR US
Kampaign for Inclusive Education
EU RATIFIED CRPD
Good finish of 2010
THE BEST POSSIBLE NEW YEAR WISH COME TRUE
Advocacy for PA service in Novi Beograd
Comissioner for equality protection
International Day of Persons with Disability
Summer School
Public transport in Belgrade
REGIONAL ROUND TABLE DEBATE
The Invisibles: disabled people in Britain
Organisations of Civil Society as service providers in social protection area
Mexico in Debt to the Disabled
Fourth workshop on CRPD



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